Delete your Lumen account

Delete your account in the app

1. Open Lumen and go to Settings.
2. Select Delete account.
3. Review the information shown and follow the confirmation steps to submit your request.

Request deletion by email

If you have uninstalled Lumen or cannot access your account, you can request deletion without reinstalling the app.

1. Email support@hellolumen.org with the subject Lumen account deletion request.
2. Include your Lumen username or the email address linked to your account and state that you want your account and associated data deleted. If possible, send the request from your linked email address.

We may ask you to verify account ownership before processing the request. Do not send your OTP, Lumen PIN, or Recovery Key. Support will explain any verification steps and confirm the outcome of your request.

What happens to your data

Account deletion removes or disables access to your account, profile, sessions, and account-controlled data. Some copies may remain on recipients’ devices or in backups, logs, and records retained for legal, security, fraud-prevention, or dispute purposes, as described in our Privacy Policy.

Deletion is permanent. After deletion, the same linked sign-in identity cannot be used to create or link another Lumen account. Lumen retains cryptographic identifiers derived from that identity indefinitely to enforce this restriction; raw sign-in identifiers are removed from authentication records.

Uninstalling the app alone does not delete your account. For questions about your request or retained data, contact support@hellolumen.org.